Terms & Conditions

Bouncy Fun Play Parties Further Information and Terms & Conditions:

 

Find out more about our Parties from the FAQs Page

 

Adults are NOT permitted to play on the inflatables with the children. Maximum age of users is 11 years of age, but some events are 9 years Maximum. Adults can assist small children onto the bouncy castles, but adults are not allowed to bounce, jump, climb or go down the slides.

We provide the venue with plenty of tables, chairs and party room. Fridge and kitchen facilities are not available but you can have access to water and washing up area. The Party venue is a large hall that would include a minimum of 2 large inflatables this would be a combination of two of the following; assault course fun run, super slide, pirate ship, crocodile activity castle, disco dome, disco cube, jurassic dinosaur plus 3 x children’s bouncy castles, soft play toddler area, hopper area, and music. You just bring your party food and balloons if you so wish. Hot & cold drinks - we will supply a kettle or hot water urn for you to use, so please bring your own coffee, tea, mugs, cups etc as required. We can supply insulated non spill cups for use in the hall, these can be purchased for 20p each. Unlimited Hot Drinks & Cups can be supplied by us for £20.00 (Not available at Rossmore Leisure Centre)    

We have staff on hand at the venue to help supervise, assist you and ensure your party runs smoothly. However please at least 5 responsible adults must be present inside the sports hall to also supervise the children and ensure they are well behaved. You can enter the venue no sooner than 30 minutes before your party start time.

The whole party venue area will be exclusive to you, there is no entry from the public. The maximum amount of children is recommended at 40 children, if more children are expected please inform us before booking as 45 is the DEFINITIVE MAXIMUM. There will be a small soft play area for ages 0 - 3 years of age only. Please note you must take your rubbish home. The booking fee is non refundable once paid. The remaining balance must be paid within 14 days of the actual party date. Cancellation of the party less than 14 days notice requires full payment. 
 

Bouncy Fun Play / Get Up and Bounce Events & Parties - 2019 Updated - TERMS & CONDITIONS

 

Adults are NOT permitted to play on the inflatables with the children. Maximum age of users is 11 years of age, some events 9 years of age. Adults can assist small children onto the bouncy castles, but adults are not allowed to bounce, jump, climb or go down the slides.

 

Helium Balloons are not permitted inside the Sports Hall at BOURNE ACADEMY. In the Hall Way Entrance Areas Only.

 

Some of the play equipment has an age limit, please read all safety signs ensure no one over this age uses equipment.

No food or drinks to be consumed on the equipment. (to avoid choking & mess).

Shoes, badges, jewellery, (large earings, necklaces etc.) MUST be removed. Spectacles must also be removed.

No Dogs near or on the equipment, No face-paints, party-poppers, coloured streamers or "silly string" must be used near or on the equipment, as they can permanently stain the unit.

No smoking near or on the equipment, and DO NOT get the equipment wet/dirty with hose pipes or water pistols etc. as this will incur a £25 cleaning and drying out charge per inflatable.

Climbing, hanging, or sitting on the walls & climbing up slides is DANGEROUS and must not be allowed.

A responsible adult (over 18 years) must supervise your child using any equipment at all times.

Ensure that the equipment is not overcrowded, and limit the numbers depending on age and size of users. If the users are colliding into each other then it is too crowded and you should not allow your child to join the other users.

Avoid large & small users mixing on the equipment at same time. Children require strict supervision.

Do not allow anyone to bounce on the front step of the castle. It is there to help users get on and off.

Ensure that no-one with a history of back or neck problems are allowed to use the equipment.

Do not allow users to be on the Bouncy Castle during inflation or deflation.

Swing Cars - recommended for children aged 3 years and over. Do Not allow children to crash into each other or drive too quickly. Inform children to keep feet on the car at all times. Indoor User Only.

Animal Hoppers and Hoppers - recommended to be used by children aged 3 years and over, however with strict adult supervision younger children can use them safely.

Please note you are NOT allowed to use silly string, face paints or party poppers, or undertake any activities within the venue that can cause a nuisance, mess or that could be considered dangerous. Alcohol is NOT Permitted at any of our party venues, you may be asked to leave.

We have the right to refuse entry or ask parents, guests or children to leave if the rules on the safety information boards are not followed or you are rude or threatening to any staff members or other guests.
If you are planning to have your child's party at one of our public events (not an actual paid party session) you must contact us first. This is allowed but you are NOT permitted to light candles, move tables, chairs, set up a buffet area, create party food seating areas or anything else that is party venue related. We also cannot guarantee all your guests will fit into the session. You cannot reserve spaces or seats.

You are also not permitted to book an entertainer or outside company without first gaining written permission from us beforehand.

 

Wearing Spectacles at Private Parties - Our insurance policy does not cover us to allow users to wear spectacles whilst playing on inflatables or bouncy castles. Glasses can be broken/shattered and therefore at worst leave a child blind. If the spectacles fell off and broke they could also cause injury to other children using the inflatable, which may mean you we have to shut down and remove inflatable due to possibility of broken glass or small pieces. Therefore we must adhere to the rules we have been set and ask all users to remove their glasses. It is highly recommend you ask all parents/users to follow this rule as well. If a parent or person over 18 years who is responsible for the user is adamant the child cannot remove their glasses as ‘they cannot see well enough to bounce safely’ then they must sign the disclaimer on the day to take full responsibility for any injuries caused due to the spectacles

 

Wearing Spectacles at Public Events - Spectacles cannot be worn and MUST be removed. There is no option to sign a disclaimer. Our events are often attended by hundreds of users therefore it is not viable to ask permission from all other users at each event. If users wear a pair of 'Sports Safe Prescription Goggles' that have toughened plastic lenses, and rubber to hold them on around the head we are happy to allow you to bounce and play whilst wearing them.(This is a Insurance Requirement, we do not make this rule and we are very sorry to have to apply it. But our insurance would not be valid otherwise. Its also a legal requirement. No spectacles on Inflatables is stated in BS EN 14960 Inflatable Play Equipment Regulations covering use in the UK) Link = http://www.hse.gov.uk/entertainment/fairgrounds/inflatables.htm

 

Fire & Emergency Alarm - If the alarm sounds inside the venue parents must ensure their children come off the inflatables as soon as possible and leave quickly and calmly via the nearest Fire Exit. Do not enter until told to do so by the Venue Staff. If your child will not come off the inflatable you can carefully go onto the inflatable to assist your child off, but please be wary of other users. Any alarms sounding are part of the Venue Safety Procedure and we must follow the Venue Staff Instructions. Safety is paramount and must come first. Unfortunately this does mean if any party time is lost due to an alarm sounding we cannot be held responsible or offer any refunds as its beyond our control.

 

Please note that all persons using the equipment in this Play Centre do so at their own risk. Get Up and Bounce have reduced any potential risks greatly as they take all available steps to reduce the risks involved. 
The person/organisation playing on the equipment will be responsible/liable for any damage or injury occurring from or as a result of misuse or reckless use. Damage to equipment must be paid for in full.
These guidelines are for the safety of all people using this equipment, and it is the sole responsibility of the Parents & Users to ensure they are adhered to. Our company cannot accept any responsibility for any injury caused to anyone using this equipment.

SAFETY IS OUR MAIN PRIORITY

As a company we have Public Liability Insurance covering this equipment. All our inflatables are annually tested as per the Legal Requirements and hold a valid RPII or PIPA Certificate. We undertake thorough checks regularly on our hire items to reduce any risks.

We have risk assessments available for all our equipment upon request.

If you need more information as to what this covers, or require any further paperwork/advice please speak to us using the contact details below. 
I hereby agree to abide by the terms and conditions listed. 

 

General Terms & Conditions:

 

All parents and children must adhere to the rules and signs within the venue. Our staff are on hand to help, assist and instruct. Please listen carefully and follow our instructions. Copies of our public liability insurance, risk assessments, safety instructions at our centres can be shown on request and are available to view in the hall on entry. You use the equipment at your own risk and will only use the equipment if you are in a fit and healthy position to do so. All equipment is checked daily for safety, and all inflatables are annually RPII or PIPA tested. 

Parents can assist their babies and children on the equipment, but please do not jump, bounce or flip on the inflatables. 

No shoes to be worn on inflatables. 
Users are not permitted to wear Spectacles on inflatables, it is safety risk to themselves and other users. This is a legal and insurance requirement. Please inform any guests that glasses will need to be removed in order to play. 

We ask all children and parents to respect each other and the equipment at Bouncy Fun Play. If you find yourself in a conflict with another parent or child please report the incident to us. We would like to keep the group as relaxed and friendly as we can. 

We are a friendly and approachable team so please ask us for any help and if you have any questions. 

If you find any broken or damaged equipment please report to a member of staff. 

You must supervise your children at all times and stay on the premises. 

We only accept birthday parties hosted by us at our venues. You are welcome to come along to us on your birthday and celebrate your child's special day. However please note you cannot bring your own food (essential baby food allowed), birthday cake, candles, decorations, games etc. You will kindly be asked to leave. 

If cancelled within 6 weeks of the party date it is non refundable and includes cancellation of any booking for any reason. Or cancelled more than 6 weeks beforehand 50% of the booking fee will be refunded.

 

The venue party hall is exclusive to you. You are allowed to decorate and cover tables etc as you wish. But do not use tape or blue tack on any walls or other areas of the venue.   All tables, food preparation areas and floors must be cleared up and cleaned where appropriate. Charges between £25 - £50 will be made if you do not clear away in time for the next party slot. You must have left the venue within the 30 minute time period. It is your responsibility to take care of the hall during the party, any breakages or damages by yourself or guests must be paid for in full. It is also your responsibility to look after guests under 18 years of age. 

Privacy Policy - Bouncy Fun Play - part of Get Up and Bounce

We make sure that your data is handled in a way which complies with the EU General Data Protection Regulation (GDPR), the Data Protection Act 1998, and any other relevant legislation.

In this document, ‘we’ refers to Get Up and Bounce/Bouncy Fun Play and its representatives. ‘You’ refers to visitors to our website and our customers.

Who is responsible for your data?
Our data protection officer and company owner is Natasha Coussy. The data protection officer is responsible for making sure that your data is stored and processed safely. You can contact them at info@getupandbounce.co.uk or by calling the contact details of our website. 

Why do we process and store your data?
We need to store and process your data if you make an enquiry or place an order with us, to allow us to provide our services as a Bouncy Castle Operator and Mobile Bouncy Castle Play Centre. This includes your name, contact details, and IP address. We also need to store your details for tax and insurance reasons.

We only store or process data which you have given directly to us and which we need to run our business.

How long will we keep your data?
We may need to keep your personal details until up to 6 years after you were a customer of ours, for tax and insurance purposes. After this date your data will be anonymised, unless you have ‘opted in’ to receive ongoing communications from us.

Who has access to your data?
Our data protection officer is responsible for managing access to the personal data we store. Generally speaking, only the data protection officer and authorised members of staff will access your data.

Some of the services we use will also store a copy of your data. For example, our website provider Booking Online Ltd and 1and1.co.uk, our email provider Fastmail and 1and1 Webmail, and any providers they use to provide their services. If you send your details over a social media platform, that platform may keep a copy of your messages.

We do not sell or give your data to any third parties for their marketing purposes.

Who else might your data be shared with?
We reserve the right to share your personal data with other third parties if required for legal reasons. For example, in the case of an insurance claim, a tax audit, or to prevent fraud.

How can you see what data we store about you?
You have the right to request details on any data we store about you. We can send a copy of your data to the email address you entered when using our services.

Your right to deletion
If you were previously a customer of ours, we might need to hold onto some of your data for tax or insurance reasons. Otherwise we will happily comply with your request as best we can.

How can you opt in or out of our marketing messages?
You can manage your marketing preferences at any time by clicking the link at the bottom of the emails we send, or by getting in touch with us through any other means.

How does our website use cookies?
Our website stores cookies on your browser to allow you to place an order with us. Our website’s cookies are temporary and cannot be used to identify individual visitors.

Third parties might also set cookies on your browser. We use Google Analytics to monitor the performance of our website, for example. Third parties have their own cookie policies.

How do you make a complaint about our use of your data?
The Information Commissioners’ Office (ICO). is the authority for data protection in the UK. If you have an unresolvable problem with us and our use of your data, they are who you should contact.

Contact Us:

Tel:

07717 811534

01202 745724
 

 

Opening hours

Call between 10am - 7pm

Text between 10am - 9pm

 

Please also use our contact form

Office Address

Bouncy Fun Play

The Business Box
Elliott Road

Bournemouth

BH11 8JR
(Office address only)

 

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